What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form error on Submission

    Asked by ClipRadioAS on March 11, 2016 at 03:05 PM
    We just came across ANOTHER issue. One of our users was trying to submit this same form and came across the following error message after clicking the submission button. The form never submitted and now we have to have our customer fill out the form again from the start. Please advise on what happened and let us know what you are doing to fix the issue. 
  • Profile Image
    JotForm Support

    Answered by Mike on March 11, 2016 at 03:33 PM

    It looks like that our redis key-value store server was overloaded at the moment of the form submission. Although, I have not found any similar reports. We will keep monitoring the service closely to make sure that everything works as expected.

  • Profile Image
    JotForm Support

    Answered by Kiran on March 11, 2016 at 04:47 PM

    I understand. Since the error message is related to our Redis server and our backend team is continuously monitoring the services running. Please do let us know if you still encounter any such issue with your form so that we can take a look again and see what best we can do for you.

    Thank you!