What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Contact form does not forward client contact request

    Asked by Melissa Jones  on March 11, 2016 at 05:47 PM

    Contact form on Home page should send all client contact information request to realtor@exclusivelyjonesrealestate.com. However, request are never received. I have added noreply@jotform.com to the contact list but it still does not function. Thanks

    Page URL:
    www.exclusivelyjonesrealestate.com

    contact form client JotForm thanks noreply
  • Profile Image
    JotForm Support

    Answered by Kiran on March 11, 2016 at 06:14 PM

    I see that your email address is in our bounce list and hence you are not receiving any emails. I've now removed it from the bounce list and you should be able to receive emails without any issue.

    We request you to go through the guide below that can help you with troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Also, you may check if the email is in our bounce list by following the instructions provided in How-to-remove-your-email-address-from-bounce-list.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.