- rmccoyAsked on March 12, 2016 at 11:06 AM
my email notifications from submittals only go to Jotform inbox. how to make it send notifications to email addresses? I have not had success with this not matter what i've tried thus far.
- JotForm Supportashwin_dAnswered on March 12, 2016 at 11:36 AM
I did check your form's email alert and did not find any issue with that. You have configured it correctly and you should receive the submission email without any problem. I also checked our email logs and it seems emails are being sent correctly. Please check the logs below:[2016-03-10 10:56:43] Submission #333434603371149048 Form #60674110698156 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES [2016-03-10 10:47:16] SENT to firstname.lastname@example.org from email@example.com via AMAZONSES [2016-03-10 09:30:26] SENT to firstname.lastname@example.org from email@example.com via AMAZONSES
Have you checked your spam folder already? Please check your spam folder and see if the emails ended up there. I would also suggest you to add firstname.lastname@example.org email address to contact list in Hotmail to ensure that the form emails won't be filtered as spam.
We will wait for your response.
- rmccoyAnswered on March 12, 2016 at 04:15 PM
yeah looks like they might be going to junk mail folder.
- JotForm SupportNik_CAnswered on March 12, 2016 at 04:18 PM
Like my colleague suggested, try to put email@example.com in your contacts list so emails will not go to your junk folder anymore.
Please let us know if you have more questions.