What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    not receiving email notifications

    Asked by rmccoy on March 12, 2016 at 11:06 AM

    my email notifications from submittals only go to Jotform inbox. how to make it send notifications to email addresses?  I have not had success with this not matter what i've tried thus far.

    email notifications not receiving email email receiving
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    JotForm Support

    Answered by ashwin_d on March 12, 2016 at 11:36 AM

    Hello rmccoy,

    I did check your form's email alert and did not find any issue with that. You have configured it correctly and you should receive the submission email without any problem. I also checked our email logs and it seems emails are being sent correctly. Please check the logs below:

    [2016-03-10 10:56:43] Submission #333434603371149048 Form #60674110698156 SENT to realmccoy100@hotmail.com from noreply@jotform.com via AMAZONSES [2016-03-10 10:47:16] SENT to realmccoy100@hotmail.com from noreply@jotform.com via AMAZONSES [2016-03-10 09:30:26] SENT to realmccoy100@hotmail.com from support@jotform.com via AMAZONSES

    Have you checked your spam folder already? Please check your spam folder and see if the emails ended up there. I would also suggest you to add noreply@jotform.com email address to contact list in Hotmail to ensure that the form emails won't be filtered as spam.

    We will wait for your response.

    Thank you!

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    Answered by rmccoy on March 12, 2016 at 04:15 PM

    yeah looks like they might be going to junk mail folder.  

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    JotForm Support

    Answered by Nik_C on March 12, 2016 at 04:18 PM

    Like my colleague suggested, try to put noreply@jotform.com in your contacts list so emails will not go to your junk folder anymore.

    Please let us know if you  have more questions.

    Thank you.