What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need my password reset. I'm not receiving the reset instructions.

    Asked by Darcy Hills  on March 14, 2016 at 12:05 PM
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    JotForm Support

    Answered by Charlie on March 14, 2016 at 12:21 PM

    I checked your email d****lls@c***o.com and it is associated with the account username darhills.

    The email address is not in our bounce list so you should receive the email with the instructions on how to reset your password. Here's how you can reset your password:

    1. Navigate to www.jotform.com, click "LOG IN" and choose "Forgot Password".

    2. Enter the email address associated with your account. 

    3. You should then receive an email with instructions on how to reset your password. Please do check your spam/junk/trash folder, the emails might be landing on those folders.


    Let us know if this works.