- janbAsked on March 14, 2016 at 03:14 PM
my form is not saving, the saving spinner has been running for over an hour.
I have cleared form cache and Internet cache, I have tried an alternative browser but my changes are not being saved
This is a re-post of a comment on How to Save a Form
- JotForm SupportMikeAnswered on March 14, 2016 at 04:15 PM
I am not currently able to reproduce the issue with a cloned version of your form. If the issue still persists, please let us know. Also, if the issue is related to some specific form, provide a form name/ID.
- Jan BaddeleyAnswered on March 16, 2016 at 05:47 PM
The form is Safety Car Workshops, I have tried making a clone of it and seeing if that makes any difference but it does not.
The problem goes away and then starts up again, I make a change and the save icon has a spinner over it which stays for as long as I am logged on. if I try to log off, or leave the edit page, i get a message asking if I want to lease because my changes have not been saved.
It worked fine on my tablet last night until your system went down at 2 am. however, it is nearly impossible to create or extensively edit a form on my tablet, that is why I prefer to work on my Windows 10 desktop with 27" monitor.
I have now tried 3 different browsers, clearing form and browser caches at each step. I see I am not the only person with this problem.
Please help I am going demented
- JotForm SupportjonathanAnswered on March 16, 2016 at 09:10 PM
I also could not reproduce the issue on my end. I can save forms just fine.
Perhaps the issue just have to do on your browser. I suggest you try opening the Form Builder using different browser also. See if this option makes any difference.
If not resolve with other browser, try this process also
#1 Log out of from JotForm
#2 Close all open browsers on your Windows desktop
#3 Open browser (preferably Chrome browser) then login to JotForm at https://www.jotform.com/login
#4 In your My Forms select your form you want to edit/change
#5 While in the Form Builder disable the Autosave feature. Follow the user guide below
user guide: How-to-Disable-Auto-Save
#6 Make changes/edit to your form
#7 Save using the Save button on top.
After saving Preview your form to check if changes/edit are now saved.
Let us know if still not resolve.