What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Integration: Adding a free product does not allow to calculate the total on the form.

    Asked by julhilst on March 14, 2016 at 09:58 PM

    I'm having problems with my PalPal Payment form when I include a free item.

    This link is for a form with free item included. You'll notice that the total doesn't calculate:

     

    Here is the same form with the free item removed - total amount calculates properly:

    Any suggestions are greatly appreciated!

     

     
    payment form Properly paypal payment form JotForm icon div
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    JotForm Support

    Answered by Kevin_G on March 14, 2016 at 11:08 PM

    I made a sample form and I was able to replicate the same issue on my end, I will report it to our second level so one of our developers will take a look on the issue and you will be notified when it is resolved. 

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    JotForm Support

    Answered by NeilVicente on March 15, 2016 at 12:49 AM

    This should be fixed by now. Kind regards from the JotForm Team!

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    Answered by julhilst on March 16, 2016 at 01:46 PM
    Perhaps I'm missing something in the configuration of my form, but I'm
    still having the same problem - free item = no total calculated.
    Can you suggest a remedy?
    Thanks!
    ...
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    JotForm Support

    Answered by david on March 16, 2016 at 01:53 PM

    I tested your form and indeed, the bug is still there.  I will reopen this ticket for further investigation.

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    JotForm Support

    Answered by NeilVicente on March 17, 2016 at 03:39 AM

    Sorry about that. We have applied another fix.

    Cheers!

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    Answered by julhilst on March 17, 2016 at 02:46 PM
    Thank you!
    ...