What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Two of my required fields aren't coming through on the email notificationAsked by glendeerescuedogs on March 15, 2016 at 05:46 AM
We've recently changed some of the questions on our forms which have a required ticket box - yes or no.
When you complete the form it won't allow you to submit until those are completed, but when the form is submitted to the email address those questions have nothing against them.
I've attached screen shots of the questions we're having problems with.
The email notification will not be updated automatically when you made changes in the form. So if you add or delete a form field, you need to do the same thing in the email notification message. Here are 2 ways in order to solve this problem:
1. Add and make sure the form field is included in the email notification.
2. Delete the existing email notification and create a new one. Creating a new one will automatically captures all the form fields and display it in the email notification.
Hope that helps. Let us know if you need further assistance. Thank you.
Thank you for getting back to me.
I didn't realise you had to change the email notification as well.
No problem. If problem arises, let us know. We are here to assist you. Thank you.