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  • Profile Image

    Two of my required fields aren't coming through on the email notification

    Asked by glendeerescuedogs on March 15, 2016 at 05:46 AM

    We've recently changed some of the questions on our forms which have a required ticket box - yes or no.

    When you complete the form it won't allow you to submit until those are completed, but when the form is submitted to the email address those questions have nothing against them.

    I've attached screen shots of the questions we're having problems with.

    Page URL:
    www.glendeedogrescue.com

    Screenshot
    email form email email notification form fields required fields
  • Profile Image
    JotForm Support

    Answered by Jan on March 15, 2016 at 08:48 AM

    The email notification will not be updated automatically when you made changes in the form. So if you add or delete a form field, you need to do the same thing in the email notification message. Here are 2 ways in order to solve this problem:

    1. Add and make sure the form field is included in the email notification.

    2. Delete the existing email notification and create a new one. Creating a new one will automatically captures all the form fields and display it in the email notification.

    Helpful guides:
    Setting-Up-Email-Notifications
    Notification-Autoresponder-Email-Details

    Hope that helps. Let us know if you need further assistance. Thank you.

  • Profile Image

    Answered by glendeerescuedogs on March 15, 2016 at 09:56 AM

    Thank you for getting back to me.

    I didn't realise you had to change the email notification as well.

     

     

  • Profile Image
    JotForm Support

    Answered by Jan on March 15, 2016 at 11:14 AM

    No problem. If problem arises, let us know. We are here to assist you. Thank you.