What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot create a PDF form, it keeps on saying "working"

    Asked by Kris on March 15, 2016 at 08:59 AM
    I had the same issue as rmccoy in that when I tried to create a pdf version of a simple template, it just keeps saying "working".  I have even changed to firefox and it still says the same thing.  I haven't signed up for an account yet, i have just been playing around with jotform.  Do I need to sign up to create a pdf?
    PDF unable to create create PDF PDF form covert to PDF
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    JotForm Support

    Answered by Jan on March 15, 2016 at 09:56 AM

    It seems that you don't have a JotForm account yet. I searched your email address and I found a guest account (guest_60602588862058).

    I would highly recommend you signing up for a JotForm account. You can use the Free or Starter plan if you like. In this way, you can fully enjoy our services and features. It will also help you in managing your forms properly.

    I cloned one of your form (http://www.jotformeu.com/form/60742752151350) and I was able to replicate the problem. I wasn't able to create a PDF form, it keeps on saying "working".

    I will escalate this issue to our developers so that they are aware of it. We'll let you know on this thread once the issue is fixed.

    Thank you.

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    Answered by southfieldgems on March 17, 2016 at 04:00 PM

    I am having the same issue.  It just reads "working" 
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    Answered by Ben on March 17, 2016 at 04:05 PM

    Thank you for letting us know about this. I have however moved your post to a new thread so that we can update you on the same as soon as the issue is resolved and assist properly in case there are any further issues. Your new thread where we will be replying back shortly can be found here: http://www.jotform.com/answers/797122

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    JotForm Support

    Answered by beril on March 31, 2016 at 06:59 AM

    We are sorry for the inconvenience this may caused you. This problem should be fixed now. We would appreciate if you could also test it on your side and let us know if the problem persists.