- KrisAsked on March 15, 2016 at 08:59 AMI had the same issue as rmccoy in that when I tried to create a pdf version of a simple template, it just keeps saying "working". I have even changed to firefox and it still says the same thing. I haven't signed up for an account yet, i have just been playing around with jotform. Do I need to sign up to create a pdf?
- JotForm SupportJanAnswered on March 15, 2016 at 09:56 AM
It seems that you don't have a JotForm account yet. I searched your email address and I found a guest account (guest_60602588862058).
I would highly recommend you signing up for a JotForm account. You can use the Free or Starter plan if you like. In this way, you can fully enjoy our services and features. It will also help you in managing your forms properly.
I cloned one of your form (http://www.jotformeu.com/form/60742752151350) and I was able to replicate the problem. I wasn't able to create a PDF form, it keeps on saying "working".
I will escalate this issue to our developers so that they are aware of it. We'll let you know on this thread once the issue is fixed.
- BenAnswered on March 17, 2016 at 04:05 PM
Thank you for letting us know about this. I have however moved your post to a new thread so that we can update you on the same as soon as the issue is resolved and assist properly in case there are any further issues. Your new thread where we will be replying back shortly can be found here: http://www.jotform.com/answers/797122
- JotForm UI DeveloperberilAnswered on March 31, 2016 at 06:59 AM
We are sorry for the inconvenience this may caused you. This problem should be fixed now. We would appreciate if you could also test it on your side and let us know if the problem persists.