What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are you having problems with jotforms and ipads?

    Asked by Christine Simons on March 15, 2016 at 01:44 PM

    My registration form brings the user to my websites payment page.  The user who reported a problem was using an  iPad OS v 9.2.1.  


    He was able to eventually register and pay but it was not the smooth flow that is expected (and experienced) by the vast majority of my users.


    I have attached a screen shot; but registrations are closed so this is no longer 'live'.  So, in general, when I create forms for my website, is there anything with regard to the iPad user that I should be aware?

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    JotForm Support

    Answered by Nik_C on March 15, 2016 at 02:07 PM

    I run few forms on my iPad, it is iOS 9.2.1 as well, I didn't encounter any issues. There is nothing specific that you have to do to run our forms on iPads. On the other hand, it is really hard to check since that part of web site is no longer active. Also it depends how the form was embedded in your website.

    I could suggest you to turn on responsive form, you can do that by going to Preferences and switch Responsive Form to 'Yes' so your form will be mobile responsive:

    Please let me know if you have further questions.