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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my users receiving an error message on Thank You Page?

    Asked by shadeemarshall on March 15, 2016 at 03:04 PM

    When users submit either of these two forms:

    Waldorf Astoria Photo and Image Upload/Request, Conrad Photo and Image Upload/Request

     

    They get the following error message, although I still receive a notification and the submission goes through to my inbox.

     

    Insider - Error
     
    We're sorry, an error has occurred.
    The error has been logged for analysis.
     

    We continually monitor our error logs in an attempt to prevent ongoing problems.  However, if you continue to experience problems, please contact the support desk.

     

    Please advise, thank you

     

    message receiving height table two forms
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 15, 2016 at 04:02 PM

    This is happening on the website where you are redirecting to your submitter, I checked it and seems like it is asking for a log in. 

    Try testing setting the default thank you page, you will see that it is working, and please, check the link to the website where you are redirecting to your submitter, this is because you are receiving the submission, because the form is working properly.