What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I would like my organization's subscription transferred to another staff member's account

    Asked by htibbetts on March 15, 2016 at 04:09 PM

    I've been using a free subscription and signed up for a two-year account. However, the forms my organization uses are under another employee's account. Could I get your help transferring this subscription from my account to the one under my co-worker, sobrien@dclibraries.org? Thanks in advance, and let me know if you have any questions.


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    JotForm Support

    Answered by david on March 15, 2016 at 04:44 PM

    I have cancelled and refunded the most recent payment/subscription for the user "sobrien" and applied the subscription from your account instead.  Your subscription which ends on March 8th, 2018 is now the active subscription on that account.