What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't login onto platform

    Asked by Sandy Chung  on March 15, 2016 at 04:21 PM


    I can't login to our account/ the reset instructions aren't forwarding to the email you have on file. Can you reset something on your end?


    Thank you, Sandy.

  • Profile Image
    JotForm Support

    Answered by Kiran on March 15, 2016 at 05:06 PM

    I see that there is a duplicate thread http://www.jotform.com/answers/795313 opened by you which was already addressed by our colleague in this regard. Hence, we are marking this thread as answered. We request you to follow-up on the other thread if you have any questions with the issue. 

    Thank you!