What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Form not counting submissions

    Asked by hookwars on March 15, 2016 at 06:39 PM

    I have a form that has a paypal product in it. When users are filling out the form and hitting register, it takes them to paypal to finish their payment but it is not recording as a submission in Jotform. How do I fix this?

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    JotForm Support

    Answered by david on March 15, 2016 at 06:54 PM

    If you are receiving the payment and the submissions are still showing in your account as incomplete:


    You may need to enable IPN in your PayPal account:


    IPN is the notification that gets sent back to JotForm to let us know the payment was complete.  If this is not enabled, every payment will be marked as incomplete on our end.