What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Got an email saying our 10 submits are used up. I had assumed we got 100 as seen on pricing page

    Asked by William Fiege on March 15, 2016 at 11:38 PM

    Got an email saying our 10 submits are used up. I had assumed we got 100 as seen on pricing page.

    I hope I can keep using Jot form

    The ones we sent so far have been test emails.

    Only one client.

    closetsolutionsca.com is the website


    I just upgraded to Starter,

    Please confirm that my client will still get his leads!!!!!

    Page URL:

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    JotForm Support

    Answered by Chriistian on March 16, 2016 at 01:07 AM

    You got the email saying your 10 submits are used up because the form embedded in your website (http://www.jotform.us/form/60716754169160) was created on a guest account. Guest accounts are created when you create a from without signing up for a free account. Guest accounts can only receive 10 submissions while Free accounts can receive 100 submissions per month.

    I checked the form on your website and it seems that you are already registered as a free account. This means you can now receive up to 100 submissions per month. No further action is needed.

    If you have any other concerns, do let us know.