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  • Profile Image

    Form hangs at "please wait" on submit for only one user

    Asked by Ken on March 16, 2016 at 11:25 AM

    I have a very strange problem where only one user cannot submit a specific form. It works fine for other users, even for a different Windows user logged on the same PC! Additionally, the user that is having problems with this form does not have any problem submitting other forms.

    I cleared the cache and restarted the browser, but the problem persists. Both on Chrome and IE 11. Windows 7 environment.

    Page URL:
    http://form.jotformpro.com/form/52095809036963

    please wait on submit problem cache pc different
  • Profile Image

    Answered by Huberson on March 16, 2016 at 12:46 PM

    Hello,

    I will suggest you propose the user to try Firefox and use private mode ( Chrome, Firefox or IE ) to make sure there is no data associated with the form saved in the browser. One possible cause of this issue could be data saved by browser for that user.

    As you say this is strange that only one user is not able to submit a specific form while other user on the same PC can. I tested the form on 3 different browsers all submit it just fine.

    In case the problem still occurring please let us know.