- NorthernPlainsDanceAsked on March 16, 2016 at 02:13 PM
Hi I have a customer that called and said she gets the error on the screenshot below. Did I do something weird when I was setting up the form? I can't figure out what might be causing it. She said that she has confirmed with her bank that the error is not with the card. I also had another customer report that they had gotten an error but didn't get the full details because I thought it was just because I was still working on the form. This screenshot was taken once the form was complete.
- JotForm SupportjonathanAnswered on March 16, 2016 at 02:26 PM
As indicated on the error message, it seems that your Stripe account API key was already expired.
It seems that your form is connected with Stripe using outdated API keys. I would like to suggest adding your current Stripe API keys via Payment Wizard.
To run the form in a test mode use Test keys, and when you are ready switch to the Live keys.
If you need any further assistance, please let us know.
- NorthernPlainsDanceAnswered on March 16, 2016 at 02:39 PM
Thank you so much! Got it fixed.
- JotForm SupportdavidAnswered on March 16, 2016 at 02:44 PM
Glad to hear it! If there is anything else we can assist you with, let us know and we will be happy to help.