What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customer Gets Error when Paying on Form using Stripe

    Asked by NorthernPlainsDance on March 16, 2016 at 02:13 PM

    Hi I have a customer that called and said she gets the error on the screenshot below. Did I do something weird when I was setting up the form? I can't figure out what might be causing it. She said that she has confirmed with her bank that the error is not with the card. I also had another customer report that they had gotten an error but didn't get the full details because I thought it was just because I was still working on the form. This screenshot was taken once the form was complete.


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    JotForm Support

    Answered by jonathan on March 16, 2016 at 02:26 PM

    I was able to reproduce the problem as well when I test your form on the website.

    As indicated on the error message, it seems that your Stripe account API key was already expired.

    It seems that your form is connected with Stripe using outdated API keys. I would like to suggest adding your current Stripe API keys via Payment Wizard.

    [Stripe] Where do I find my API keys?

    To run the form in a test mode use Test keys, and when you are ready switch to the Live keys.

    If you need any further assistance, please let us know.

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    Answered by NorthernPlainsDance on March 16, 2016 at 02:39 PM

    Thank you so much! Got it fixed.

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    JotForm Support

    Answered by david on March 16, 2016 at 02:44 PM

    Glad to hear it!  If there is anything else we can assist you with, let us know and we will be happy to help.