- euney.kimAsked on March 16, 2016 at 05:43 PM
All our forms (e.g. Townhouse sign request form) are integrated into Zendesk and are supposed to be sending tickets into Zendesk through email@example.com. We set up the form this way yet they all auto-send to firstname.lastname@example.org (an employee), even though the email address we are directing them to us email@example.com. Can someone please help us figure out the cause of this ASAP?
- JotForm Supportashwin_dAnswered on March 16, 2016 at 09:16 PM
I did check your form "Townhouse sign request form" and found that you have configured your email alert to send submission emails to only firstname.lastname@example.org email address.
Form should not send any submission email to email@example.com. I also checked our email logs and the submission emails from this form is only being sent to firstname.lastname@example.org. Please check the logs below:[2016-03-16 17:59:52] Submission #333974789491561852 Form #51967155411961 SENT to email@example.com from firstname.lastname@example.org via SENDMAIL [2016-03-16 17:54:12] Submission #333974449491897464 Form #51967155411961 SENT to email@example.com from firstname.lastname@example.org via SENDMAIL
There is no trace that submission emails are being sent to email@example.com from any of your form.
What happens when you directly send an email to marketing email address? Does that too gets forwarded to cathy email address? I would suggest you to please check your cPanel or with your email service provider and ask them if emails are internally being forwarded to firstname.lastname@example.org?