All our forms embedded in Zendesk are autoforwarding to one person's email

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    Asked on March 16, 2016 at 05:43 PM



    All our forms (e.g. Townhouse sign request form) are integrated into Zendesk and are supposed to be sending tickets into Zendesk through We set up the form this way yet they all auto-send to (an employee), even though the email address we are directing them to us Can someone please help us figure out the cause of this ASAP? 




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    Answered on March 16, 2016 at 09:16 PM

    Hello Steph,

    I did check your form "Townhouse sign request form" and found that you have configured your email alert to send submission emails to only email address. 

    Form should not send any submission email to I also checked our email logs and the submission emails from this form is only being sent to Please check the logs below:

    [2016-03-16 17:59:52] Submission #333974789491561852 Form #51967155411961 SENT to from via SENDMAIL [2016-03-16 17:54:12] Submission #333974449491897464 Form #51967155411961 SENT to from via SENDMAIL

    There is no trace  that submission emails are being sent to from any of your form.

    What happens when you directly send an email to marketing email address? Does that too gets forwarded to cathy email address? I would suggest you to please check your cPanel or with your email service provider and ask them if emails are internally being forwarded to

    Thank you!