What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my account is disabled as i have used my limit. will it be available again next month?

    Asked by shana prevette on March 16, 2016 at 09:41 PM
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 16, 2016 at 11:12 PM

    I assume you are referring to the account named shanalprevette?

    It appears that your account was disabled because you have exceeded the upload limit of 100MB (142.05MB out of 100MB available space). To re-enable your account, I suggest you delete the submissions in your form that has uploaded files attached to them. 

    Furthermore, to avoid the issue again, I suggest you integrate the form with third party file storage services such as Dropbox and Google Drive. That way, you can have a copy of the uploaded files and you can delete them in the submissions page.

    If you need further assistance, do let us know.