Payment Form Notifications Question

  • Profile Image
    Asked on February 26, 2012 at 09:24 PM

    Hi there,

    I made several payment forms for my account and was testing them using the test button on the Jotform website. They work great.


    I tested them by submitting the form BUT i exit the screen before checkout.


    What I'm wondering is, when a customer fills in a payment form, is the form NOT sent to my email UNTIL they checkout completely?


    I would like to know because I am not sure and need to know before I launch my printing company.


    Thanks very much for your continued assistance :)


    Kind Regards,

     - Mathew Ward

  • Profile Image
    Answered on February 26, 2012 at 09:52 PM

    During the checkout if the customer closes the browser or does not complete the payment process at Paypal this will be recorded as a Pending Submission in your JotForm account and no notification email is sent. The notification email from Jotform will only be sent out for transactions whose payments were processed and completed.

    For the instructions on how to view Pending Submissions please visit this article from our user guide:

    Hope this helps, if you have further questions feel free to contact us.