We don't receive emails

  • abetzz
    Asked on March 17, 2016 at 7:36 AM

    Salve,

    continuiamo ad avere problemi con le email di registrazione.

    Il sistema sembra funzionare, agli utenti arriva l'email ma non arriva a noi di nuovo.

    Potete per piacere controllare?

    Grazie  mille

    Alberto

    Page URL: http://www.officinastudimedievali.it/iblv/index.php/it/registration-form.html
  • beril JotForm UI Developer
    Replied on March 17, 2016 at 8:27 AM

    If I understand your question correctly you don't receive notifications. I've checked your email address in our bounce list. Your email address, edizioni@officinastudimedievali.it  is NOT in 
our bounce list.

    We dont receive emails Image 1 Screenshot 40

    I've also checked your Mail Logs. 2016-03-17 07:32:41] Submission #334023560451621562 Form #31754986596373 SENT to edizioni@officinastudimedievali.it from noreply@jotform.com via AMAZONSES We dont receive emails Image 2 Screenshot 51

    We dont receive emails Image 3 Screenshot 62

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder anymore.

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.