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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We don't receive emails

    Asked by abetzz on March 17, 2016 at 07:36 AM

    Salve,

    continuiamo ad avere problemi con le email di registrazione.

    Il sistema sembra funzionare, agli utenti arriva l'email ma non arriva a noi di nuovo.

    Potete per piacere controllare?

    Grazie  mille

    Alberto

    Page URL:
    http://www.officinastudimedievali.it/iblv/index.php/it/registration-fo<br/>rm.html

    email a ad
  • Profile Image
    JotForm Support

    Answered by beril on March 17, 2016 at 08:27 AM

    If I understand your question correctly you don't receive notifications. I've checked your email address in our bounce list. Your email address, edizioni@officinastudimedievali.it  is NOT in 
our bounce list.

    I've also checked your Mail Logs. 2016-03-17 07:32:41] Submission #334023560451621562 Form #31754986596373 SENT to edizioni@officinastudimedievali.it from noreply@jotform.com via AMAZONSES

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder anymore.

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.