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    I cant access the account and don't get the mail to resent.

    Asked by johan  on March 17, 2016 at 10:45 AM
    and cant
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    JotForm Support

    Answered by beril on March 17, 2016 at 11:52 AM

    We are sorry for the inconvenience that may have caused. Your email address, johan.waldelius@testpower.se  is IN
 our bounce list. Because of that reason, you didn't receive password reset instructions.

    Results shows;

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

    I removed from the bounce and unsubscribe lists.

    I also checked your mail logs. [2016-03-17 10:53:43] Submission #334035623475816581 Form #52521311084342 FAILED to johan.waldelius@testpower.se from noreply@jotform.com via AMAZONSES

    To prevent getting you email address back to the amazon suppression list, kindly check the guides below:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Can you resent the password reset instructions again?

    If you have any question or issues, please do not hesitate contactingus. We will be glad to assist you.