- johanAsked on March 17, 2016 at 10:45 AM
- JotForm UI DeveloperberilAnswered on March 17, 2016 at 11:52 AM
We are sorry for the inconvenience that may have caused. Your email address, firstname.lastname@example.org is IN our bounce list. Because of that reason, you didn't receive password reset instructions.
Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.
I removed from the bounce and unsubscribe lists.
To prevent getting you email address back to the amazon suppression list, kindly check the guides below:
Can you resent the password reset instructions again?
If you have any question or issues, please do not hesitate contactingus. We will be glad to assist you.