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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I can not download my submissions?

    Asked by Carey Manzolillo on March 17, 2016 at 10:47 AM

    I'm trying to download submissions, but it's not working. I get the usual message saying that the download is complete, but it really isn't. It starts to download, but when I click on the file in my download folder, it says that it "Can't resume the download."

    Help?

    Submissions downloading message resume download submissions
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 17, 2016 at 11:38 AM

    Could you please provide us the link to your form? 

    I have tested with this form: http://www.jotformpro.com/form/60664801118957

    I was able to download the file, but when I opened it I received a message saying the the name is too large, I only renamed the Excel file and it worked, I was able to see the data. 

    Please, if this is not your form, provide us with the link, we will be glad to make more tests. 

  • Profile Image

    Answered by careymanz on March 17, 2016 at 12:46 PM
    https://form.jotform.com/60664801118957
    This is the message when I try to click on the download:
    [cid:BEBD1151-1F59-4C4D-BC23-225E9957CCCB]
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 17, 2016 at 12:58 PM

    @caremanz, I have replied to your other thread here http://www.jotform.com/answers/796739-submissions-won-t-download#1. Please let us know if you are still experiencing this problem on that thread so we can assist you further.

    Thanks!