Why I can not download my submissions?

  • Profile Image
    Carey Manzolillo
    Asked on March 17, 2016 at 10:47 AM

    I'm trying to download submissions, but it's not working. I get the usual message saying that the download is complete, but it really isn't. It starts to download, but when I click on the file in my download folder, it says that it "Can't resume the download."

    Help?

  • Profile Image
    Kevin_G
    Answered on March 17, 2016 at 11:38 AM

    Could you please provide us the link to your form? 

    I have tested with this form: http://www.jotformpro.com/form/60664801118957

    I was able to download the file, but when I opened it I received a message saying the the name is too large, I only renamed the Excel file and it worked, I was able to see the data. 

    Please, if this is not your form, provide us with the link, we will be glad to make more tests. 

  • Profile Image
    careymanz
    Answered on March 17, 2016 at 12:46 PM
    https://form.jotform.com/60664801118957
    This is the message when I try to click on the download:
    [cid:BEBD1151-1F59-4C4D-BC23-225E9957CCCB]
    ...
  • Profile Image
    EltonCris
    Answered on March 17, 2016 at 12:58 PM

    @caremanz, I have replied to your other thread here http://www.jotform.com/answers/796739-submissions-won-t-download#1. Please let us know if you are still experiencing this problem on that thread so we can assist you further.

    Thanks!