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Why I can not download my submissions?Asked by Carey Manzolillo on March 17, 2016 at 10:47 AM
I'm trying to download submissions, but it's not working. I get the usual message saying that the download is complete, but it really isn't. It starts to download, but when I click on the file in my download folder, it says that it "Can't resume the download."
Could you please provide us the link to your form?
I have tested with this form: http://www.jotformpro.com/form/60664801118957.
I was able to download the file, but when I opened it I received a message saying the the name is too large, I only renamed the Excel file and it worked, I was able to see the data.
Please, if this is not your form, provide us with the link, we will be glad to make more tests.
This is the message when I try to click on the download:
@caremanz, I have replied to your other thread here http://www.jotform.com/answers/796739-submissions-won-t-download#1. Please let us know if you are still experiencing this problem on that thread so we can assist you further.