What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission data doesn't come

    Asked by srmaryjoseph on March 17, 2016 at 11:18 AM

    Thank you for responding to my email regarding submission data.  I followed your instruction and got one issue fixed, that is, the requester will receive an auto reply from us.  However, I don't receive the data coming from requester. The form is blank.  

    If you send me a request, I receive a blank form.  

    Thanks a lot,  Sr. Mary Joseph

    https://heartsawake.org/prayer/

    https://www.jotform.com//?formID=43267324857159

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 17, 2016 at 11:52 AM

    Your existing notification was converted into text format. Unfortunately, there was an issue with saving notifications recently specifically those in text format. This was already fixed however your existing notification should be recreated which I just did for your convenience. You should now receive an email with the users data.

    For those that came blank, you can still find them in your form submissions page. You should be able to find all the users data there. They are all recorded without any problem.

    Thank you and apologies for the inconveniences caused.