Submission data doesn't come

  • Profile Image
    Asked on March 17, 2016 at 11:18 AM

    Thank you for responding to my email regarding submission data.  I followed your instruction and got one issue fixed, that is, the requester will receive an auto reply from us.  However, I don't receive the data coming from requester. The form is blank.  

    If you send me a request, I receive a blank form.  

    Thanks a lot,  Sr. Mary Joseph

  • Profile Image
    Answered on March 17, 2016 at 11:52 AM

    Your existing notification was converted into text format. Unfortunately, there was an issue with saving notifications recently specifically those in text format. This was already fixed however your existing notification should be recreated which I just did for your convenience. You should now receive an email with the users data.

    For those that came blank, you can still find them in your form submissions page. You should be able to find all the users data there. They are all recorded without any problem.

    Thank you and apologies for the inconveniences caused.