Products are not being shown when opening the wizard.

  • bjgcpga
    Asked on March 17, 2016 at 2:09 PM

    I want to edit a product under the product wizard.  However when I go to this option, it does not show any of the products that I currently have.  I know this used to be possible.  I have attached a screenshot that shows the products on the form but unable to see if the wizard. 

    Please help ASAP - when I tried to edit before, all the products were overwritten.

    Brian

     

    Jotform Thread 796999 Screenshot
  • Kevin Support Team Lead
    Replied on March 17, 2016 at 2:25 PM

    I have tested with this form: http://www.jotformpro.com/form/60697310990966. 

    And I was able to see the products when opened the wizard. 

    Products are not being shown when opening the wizard Screenshot 20

    Could you please provide us the link to the form where the issue is present? 

  • Brian
    Replied on March 18, 2016 at 9:19 AM

    Keivn - thanks for the response.  I have realized that the issues was using Microsoft Edge as the browser.  When I tried in Google Chrome it was fine.  Thanks again.

  • Kiran Support Team Lead
    Replied on March 18, 2016 at 10:46 AM

    Great! Generally, we recommend using Google Chrome or Mozilla Firefox with JotForm. Glad to see that the issue is now resolved for you by using Chrome. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!