What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not sending email notification?

    Asked by Carlo21 on October 21, 2010 at 01:46 PM

    When a user fills out a form and clicks send I am not receiving a notification.  I checked the notification and the correct email address is listed in the notification.  I do receive the submission in my jotform account when logged in online.

    Any suggestions?

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    JotForm Founder

    Answered by aytekin on October 21, 2010 at 02:22 PM

    I made a test submission on your form and then checked out server logs. The email was accepted by your email server. Please contact your hosting provider and provide them this information:

    Oct 21 15:19:52 ying sm-mta[4765]: o9LJJlD9004763: to=<contact@cellysource.com>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:05, xdelay=00:00:05, mailer=esmtp, pri=123345, relay=cellysource.com. [174.120.240.6], dsn=2.0.0, stat=Sent (OK id=1P90fS-0002x1-Cb)

    They can find out what happened to this email.

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    Answered by Carlo21 on October 21, 2010 at 02:30 PM

    I talked with the person who submitted and we have some clarification.  They filled out the proper information and clicked submit.  The issue was that the submission "timed out" for some reason.  Any suggestions would be appreciated.  They tried 4 times with the same result.

    They have cable speed internet.