- Carlo21Asked on October 21, 2010 at 01:46 PM
When a user fills out a form and clicks send I am not receiving a notification. I checked the notification and the correct email address is listed in the notification. I do receive the submission in my jotform account when logged in online.
- JotForm FounderaytekinAnswered on October 21, 2010 at 02:22 PM
I made a test submission on your form and then checked out server logs. The email was accepted by your email server. Please contact your hosting provider and provide them this information:
Oct 21 15:19:52 ying sm-mta: o9LJJlD9004763: to=<firstname.lastname@example.org>, ctladdr=<email@example.com> (1001/1002), delay=00:00:05, xdelay=00:00:05, mailer=esmtp, pri=123345, relay=cellysource.com. [18.104.22.168], dsn=2.0.0, stat=Sent (OK id=1P90fS-0002x1-Cb)
They can find out what happened to this email.
- Carlo21Answered on October 21, 2010 at 02:30 PM
I talked with the person who submitted and we have some clarification. They filled out the proper information and clicked submit. The issue was that the submission "timed out" for some reason. Any suggestions would be appreciated. They tried 4 times with the same result.
They have cable speed internet.