What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error with Testing Payment Processing

    Asked by kissed on March 17, 2016 at 04:54 PM

    When I attempt to test payment processing using Stripe, with the card number 4242 4242 4242 4242 + CVC 123, with the exp date later than todays date, it declines.  What am I doing wrong?

    I have not published the form yet because I need to make sure it works.  Please help.

    Thank You!



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    JotForm Support

    Answered by BDAVID on March 17, 2016 at 05:19 PM

    You need to try with a valid credit card, since you are not using the test mode. To use the test card, you will need to be integrated to Stripe with a "Test API", since you are using a "Live API" the test card submissions is failing.

    Let us know if you need more help.