What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to allow users to leave the form and come back to fill it out again with the previous data?

    Asked by DiamondEyeMS on March 17, 2016 at 07:42 PM

    I tested this when I first set it up but now it longer works.  Now when people go back to the form and enter their name and email again, the form has gone back to the original blank form.  

    I have a lot of frustrated people.

    Page URL:
    https://form.jotform.com/52934294031150andhttps://form.jotform.com/606<br/>27759109160

    a name and email go back
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 17, 2016 at 08:49 PM

    I checked your form and as per your explanation I think you are referring to the auto fill feature, it allows your users to leave the form and then they may come back fill it out and submit it, when they leave the form and have entered some data then when they come back to the form, the previous entered data is there, currently your forms have not enabled this option.

    Please, follow the steps on this guide to enable this feature: http://www.jotform.com/help/227-How-to-Enable-Auto-Fill-Feature

    If this does not help, please provide us a bit more and we will be glad to assist you.