What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification and Confirmation Email

    Asked by ConcordiaLutheranCollege on March 17, 2016 at 10:12 PM



    We appear to have an issue with our Notification and Confirmation email. This has been fine until today. Can you advise if there is an issue with Jotform at this time? No emails are being generated but the information is hitting our form.


    Kind regards


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    JotForm Support

    Answered by Chriistian on March 17, 2016 at 11:33 PM

    I checked our mail logs and the notification emails seem to have been sent successfully to your email address. 

    Please check your spam box to see if the notification was sent there and make sure that noreply@jotform.com is in your trusted senders list.

    If the issue persists, do let us know.