What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong upgrade

    Asked by ampercorp on March 18, 2016 at 12:30 AM

    Hi there, yesterday i accidentaly upraded my jotform to a "yearly" Silver subscription.

    I've been trying to cancel this mistake and only upgrade it to a "MONTHLY" subscription.

    Now, i've received today the bank bill account and i cannot afford the yearly subscription. 

    Could you please help me with this refund and taking my account to a SILVER "monthly" subscription??


    Tahnk you!!

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    JotForm Support

    Answered by Chriistian on March 18, 2016 at 02:25 AM

    I am currently checking your account. I will let you know on this thread once I am done doing so. Regards.

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    JotForm Support

    Answered by Chriistian on March 18, 2016 at 03:09 AM

    I have now partially refunded the payment from Silver Yearly. The remaining value will carry over to the Silver monthly subscription. Please wait 7 working days for the refund to reflect on your account. Regards.

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    Answered by ampercorp on March 18, 2016 at 09:46 AM
    Thank you for your attentions.
    We'll keep in touch.
    Best regards
    El 18/03/2016 01:09, "JotForm" escribió:
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    JotForm Support

    Answered by beril on March 18, 2016 at 11:09 AM

    On behalf of my colleague, you're most welcome.

    If you need further assistance, please let us know. We will be glad to assist you.