Wrong upgrade

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    ampercorp
    Asked on March 18, 2016 at 12:30 AM

    Hi there, yesterday i accidentaly upraded my jotform to a "yearly" Silver subscription.

    I've been trying to cancel this mistake and only upgrade it to a "MONTHLY" subscription.

    Now, i've received today the bank bill account and i cannot afford the yearly subscription. 

    Could you please help me with this refund and taking my account to a SILVER "monthly" subscription??

     

    Tahnk you!!

  • Profile Image
    Chriistian
    Answered on March 18, 2016 at 02:25 AM

    I am currently checking your account. I will let you know on this thread once I am done doing so. Regards.

  • Profile Image
    Chriistian
    Answered on March 18, 2016 at 03:09 AM

    I have now partially refunded the payment from Silver Yearly. The remaining value will carry over to the Silver monthly subscription. Please wait 7 working days for the refund to reflect on your account. Regards.

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    ampercorp
    Answered on March 18, 2016 at 09:46 AM
    Chriistian
    Thank you for your attentions.
    We'll keep in touch.
    Best regards
    Eduardo
    El 18/03/2016 01:09, "JotForm" escribió:
    ...
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    beril
    Answered on March 18, 2016 at 11:09 AM

    On behalf of my colleague, you're most welcome.

    If you need further assistance, please let us know. We will be glad to assist you.