What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submitted forms not displaying info

    Asked by simple3 on March 18, 2016 at 04:03 PM

    My forms are not showing the users name or email even though they are required. its also showing old fields that no longer exist on the form

    Page URL:

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    JotForm Support

    Answered by BDAVID on March 18, 2016 at 04:39 PM

    Your form fields are not required, to require them select the field, and click on the require button:

    On regards of the notification, simply delete it, and create a new one which will be updated with the current fields of your form: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Let us know if you need more help.


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    Answered by simple3 on March 18, 2016 at 04:46 PM
    Not all feilds are required, but the NAME PHONE and EMAIL - ARE - and are not displaying when an email as sent. (as shown in the provided screen shot)
    Marilyn Mae Frickesimple3@outlook.comskype: SEOconsultationPhone: (503) 739-4122
    CONFIDENTIALITY NOTICE: This quote is valid for 14 days. The proceeding message may contain privileged or other confidential information. If you received this email in error, please advise the sender by reply email and immediately delete the message and any attachments without copying or disclosing the contents. Thank you,
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    JotForm Support

    Answered by BDAVID on March 18, 2016 at 04:53 PM

    Just to make sure, are we referring to the same form? This: https://www.jotform.com/60746233442149 

    That form does not have Name, Phone, or Email field:

    It looks like you had them before, and you deleted them, that's why they still show in the notification. However, if you delete it, and create a new one, you will see that the new notification will not have those fields, since it will be updated with the current fields on your form.