Submitted forms not displaying info

  • simple3
    Asked on March 18, 2016 at 4:03 PM

    My forms are not showing the users name or email even though they are required. its also showing old fields that no longer exist on the form

    Submitted forms not displaying info Image 1 Screenshot 20

    Jotform Thread 797981 Screenshot
  • David JotForm Support Manager
    Replied on March 18, 2016 at 4:39 PM

    Your form fields are not required, to require them select the field, and click on the require button:

    Submitted forms not displaying info Image 1 Screenshot 30

    On regards of the notification, simply delete it, and create a new one which will be updated with the current fields of your form: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Submitted forms not displaying info Image 2 Screenshot 41

    Let us know if you need more help.

     

  • simple3
    Replied on March 18, 2016 at 4:46 PM
    Not all feilds are required, but the NAME PHONE and EMAIL - ARE - and are not displaying when an email as sent. (as shown in the provided screen shot)
    Marilyn Mae Frickesimple3@outlook.comskype: SEOconsultationPhone: (503) 739-4122
    CONFIDENTIALITY NOTICE: This quote is valid for 14 days. The proceeding message may contain privileged or other confidential information. If you received this email in error, please advise the sender by reply email and immediately delete the message and any attachments without copying or disclosing the contents. Thank you,
    ...
  • David JotForm Support Manager
    Replied on March 18, 2016 at 4:53 PM

    Just to make sure, are we referring to the same form? This: https://www.jotform.com/60746233442149 

    That form does not have Name, Phone, or Email field:

    Submitted forms not displaying info Image 1 Screenshot 20

    It looks like you had them before, and you deleted them, that's why they still show in the notification. However, if you delete it, and create a new one, you will see that the new notification will not have those fields, since it will be updated with the current fields on your form.