What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account not upgraded when paid through PayPal

    Asked by gopowersports on March 18, 2016 at 09:26 PM

    We have now paid twice for this service but it is showing we have ran out of views.

    How long does it take for paypal to show you that we are paid up?

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    JotForm Support

    Answered by Kiran on March 18, 2016 at 11:05 PM

    We are sorry for the inconvenience this may have caused. It seems that there is an issue with upgrading the account when subscribed using PayPal. I see that we have received your both payments subscribing to JotForm Bronze monthly subscription. I've manually upgraded your account to Bronze now so that you'ld be able to receive submissions normally.

    Let me forward the issue to our backend team to take a look. I'm also sending a refund request to our manager for your second payment. Please allow 5 to 7 business days to process the refund. 

    Thank you!