What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I created a contact form and placed it on my website. When I complete the form to test it, and click "submit," it gets stuck on "please wait"

    Asked by jessicamann on March 18, 2016 at 10:06 PM


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 18, 2016 at 11:11 PM

    It is because there is an error, it is shown on the web console, seems like something is blocking the URL that submits the form, the error is below: 

    I also noticed that you are using the iFrame method, it should be the reason why this error message is shown, please try embedding your form using the default method instead: http://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page.

    Do let us know if it helped. 

  • Profile Image

    Answered by jessicamann on March 21, 2016 at 03:20 AM
    Yes, thank you!
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 21, 2016 at 05:01 AM

    On behalf of my colleague, you are most welcome. Feel free to contact us again if you have any other concerns. Regards.