What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I canceled my subscription a week ago, but you guys still took a payment..

    Asked by Reginald Lewis  on March 19, 2016 at 11:11 AM

    I canceled my subscription a week ago but, you guys still took one more payment afterwards. I want that last payment refused back into my account especially since I haven't used it either. Thank you.

    Week a my account thank
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    JotForm Support

    Answered by ashwin_d on March 19, 2016 at 11:44 AM

    Hello Reginald,

    Not to worry. We will process the refund.

    Can you please let us know your account username or the email address you have used in your account profile? I would suggest you to please sign in to your JotForm account and then send us your cancellation request, we will do the needful.

    We will wait for your response.

    Thank you!