I canceled my subscription a week ago, but you guys still took a payment..

  • Profile Image
    Reginald Lewis 
    Asked on March 19, 2016 at 11:11 AM

    I canceled my subscription a week ago but, you guys still took one more payment afterwards. I want that last payment refused back into my account especially since I haven't used it either. Thank you.

  • Profile Image
    ashwin_d
    Answered on March 19, 2016 at 11:44 AM

    Hello Reginald,

    Not to worry. We will process the refund.

    Can you please let us know your account username or the email address you have used in your account profile? I would suggest you to please sign in to your JotForm account and then send us your cancellation request, we will do the needful.

    We will wait for your response.

    Thank you!