What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Saved changes take a while to show in preview, is this normal?

    Asked by RichBitch on March 19, 2016 at 02:51 PM

    Also, often saves take a while to show in preview, is this normal.  Thanks

    preview changes not showing
  • Profile Image
    JotForm Support

    Answered by Charlie on March 19, 2016 at 03:00 PM

    Apologies for the inconvenience. There seems to be a delay in our replication process on our EU servers. I tested it in my regular account and an EU account, and the problem only showed up on my EU account. 

    However, after a few minutes, the delay stopped in my end and was showing the changes in real time. I presume the delay has already fixed itself. If you are still experiencing a significant delay on this, please let us know and we'll have it investigate further.

    Apologies for the inconvenience.

  • Profile Image

    Answered by RichBitch on March 19, 2016 at 04:03 PM

    Thank you.  Fixed now.

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 19, 2016 at 07:30 PM

    On behalf of my colleague you're welcome. 

    Do not hesitate to contact us for any issue you might have.