- zegronAsked on February 27, 2012 at 05:42 PM
I wanted you to know about an issue that I've been having for the past 2 weeks, time came to renew and I had to update my CC exp date. did that, hit submit to process the charge and was denyed. re-entered in case I messed up a number or something and I got the same issue. then I got a phone call from my bank's automated system saying that they had blocked some transaction due to fraud potential being high and was asked to confirm if I had made them.
Long story short, eventually I was able to re-up my subscription by using paypal, not ideal for my paperwork process, but workable for now.
The lady from my bank explained that in the past month there has been a large amount of fraud coming out of the country of Cypress and lots of banks and credit card networks are now blocking any transactions from Cyrpress to the US because of this.
You could be losing a lot of customers because they can't get their credit cards processed.
Just a FYI,
- JotForm SupportmlizAnswered on February 27, 2012 at 09:40 PM
Thank you for this information, as of the moment credit card payments are handled by our payment gateway Plimus. We hope to have our own payment portal in the future as of the moment though our developers are busy on improving JotForm features and functionalities.
Thanks for using JotForm.
- firewindproductionsAnswered on March 10, 2014 at 02:00 PM
Not a satisfactory answer. Was ready to prepay for two years but if you're using a credit card processor out of Cypress, why should I trust you?
- mlssignsAnswered on March 10, 2014 at 02:03 PM
- firewindproductionsAnswered on March 10, 2014 at 02:10 PMI did make my own. I posted the link to mine on the old one because
it's the same issue I'm having:
Jason Hackwith, owner
208.298.9083 or 208.790.4739
- JotForm SupportTitusNAnswered on March 10, 2014 at 04:37 PM
Thank you for opening a new thread here: http://www.jotform.com/answers/344717-Bank-declines-upgrade-transaction-for-JotForm-Premium-why-is-my-payment-going-to-another-country#1
I am responding now.