What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Credit Card Billing blocked - Reason: Country of origin, Cypress, blocked for Fraud

    Asked by zegron on February 27, 2012 at 05:42 PM

    Hi guys,

    I wanted you to know about an issue that I've been having for the past 2 weeks, time came to renew and I had to update my CC exp date. did that, hit submit to process the charge and was denyed. re-entered in case I messed up a number or something and I got the same issue. then I got a phone call from my bank's automated system saying that they had blocked some transaction due to fraud potential being high and was asked to confirm if I had made them.

    Long story short, eventually I was able to re-up my subscription by using paypal, not ideal for my paperwork process, but workable for now. 

    The lady from my bank explained that in the past month there has been a large amount of fraud coming out of the country of Cypress and lots of banks and credit card networks are now blocking any transactions from Cyrpress to the US because of this.

    You could be losing a lot of customers because they can't get their credit cards processed.

    Just a FYI,

    Matthew Montgomery

    billing problem credit card cypress
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    JotForm Support

    Answered by mliz on February 27, 2012 at 09:40 PM

    Thank you for this information, as of the moment credit card payments are handled by our payment gateway Plimus. We hope to have our own payment portal in the future as of the moment though our developers are busy on  improving JotForm features and functionalities.

    Thanks for using JotForm.

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    Answered by firewindproductions on March 10, 2014 at 02:00 PM

    This explains my situation: http://www.jotform.com/answers/344717-Bank-declines-upgrade-transaction-for-JotForm-Premium-why-is-my-payment-going-to-another-country#0

    Not a satisfactory answer. Was ready to prepay for two years but if you're using a credit card processor out of Cypress, why should I trust you?

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    Answered by mlssigns on March 10, 2014 at 02:03 PM


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    Answered by firewindproductions on March 10, 2014 at 02:10 PM
    I did make my own. I posted the link to mine on the old one because
    it's the same issue I'm having:
    http://www.jotform.com/answers/344717-Bank-declines-upgrade-transaction-for-JotForm-Premium-why-is-my-payment-going-to-another-country#0
    --
    Jason Hackwith, owner
    FIREWIND PRODUCTIONS
    208.298.9083 or 208.790.4739
    jason@firewindproductions.com
    http://firewindproductions.com
    ...
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    JotForm Support

    Answered by TitusN on March 10, 2014 at 04:37 PM