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    Cannot Edit Email Notifcation Template when in Text Only version

    Asked by kidsdomain on March 20, 2016 at 04:53 PM

    hi there

    we have noticed that since our last form we created the email notification cannot be edited e.g size of font as we like to have this small

    we need to have this form live in 2 days!!

    i cannot attach the rest of the screen shots to show you that the font is too big

    Screenshot
    notifcation email email notifcation size email notification font text email
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    JotForm Support

    Answered by jonathan on March 20, 2016 at 08:46 PM

    I was able to see the problem as well on your form https://www.jotform.com/60335927187967

    The new Notification E-mail UI doesn't have an Editor for customizing the Text version of the Notifier

     

    So you cannot customize or add format to your form existing Notifier that was using the Text version.

    The only solution I found that work for now is creating a new Notifier and the designer is available for the HTML version

     

    I have elevated this thread to our next level support so that they can check the problem. 

    We will notify you here once we have fixed for the issue.

    Thanks.