What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I upgraded my account yesterday but my forms are still disabled.

    Asked by bonds1000 on March 21, 2016 at 12:27 PM

    I upgraded my account yesterday via paypal, but now it is disabled. my email is donh6322@yahoo.com

     

    paypal Transaction ID

    7R427509XV831763M

    transaction my account upgraded upgraded my account
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 21, 2016 at 12:37 PM

    Hello bonds1000,

    I'm sorry for the trouble caused to you.

    I have gone ahead and upgraded your account to bronze monthly subscription. Your account is now active and all your forms are also enabled. 

    Thank you!