What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid for an upgrade, and still shows free package

    Asked by ryanivy308 on March 21, 2016 at 12:42 PM

    I upgraded my accont and have an email from paypal showing it was paid for and my account has not been updated yet. I nee this fixed so my forms will work.

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    JotForm Support

    Answered by david on March 21, 2016 at 12:44 PM

    I believe I took care of your previous request via this thread:


    If the upgrade is still not showing on your end, let us know and we will be happy to have another look.