Account not upgraded after paying the subscription through PayPal

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    bodesign
    Asked on March 21, 2016 at 02:55 PM

    Hello, I did an upgrade on march 20th (see annex). Today (21/03/2016) I received a mail telling me that my forms were disabled. Can you please resolve this. Thank you. 

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    Kiran
    Answered on March 21, 2016 at 03:07 PM

    Unfortunately, we had some issue with upgrading accounts when subscribed using PayPal which is now resolved. Hence, your account was not automatically upgraded. I've manually upgraded your account now to Bronze and you should be able to see the forms are activated.

    We are sorry for the inconvenience this may have caused. Please let us know if we can be any further assistance. Thank you!