What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account not upgraded after paying the subscription through PayPal

    Asked by bodesign on March 21, 2016 at 02:55 PM

    Hello, I did an upgrade on march 20th (see annex). Today (21/03/2016) I received a mail telling me that my forms were disabled. Can you please resolve this. Thank you. 

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    JotForm Support

    Answered by Kiran on March 21, 2016 at 03:07 PM

    Unfortunately, we had some issue with upgrading accounts when subscribed using PayPal which is now resolved. Hence, your account was not automatically upgraded. I've manually upgraded your account now to Bronze and you should be able to see the forms are activated.

    We are sorry for the inconvenience this may have caused. Please let us know if we can be any further assistance. Thank you!