What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    submissions not coming through

    Asked by allysonl on March 21, 2016 at 03:29 PM

    Hi,

     

    Since last Thursday, March 17, 10 am our submissions to the form have not come through and we have confirmed that the email address is still functioning properly.

     

    Page URL:
    https://secure.jotform.us/form/30586481711152

    Submissions through and email Properly
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    JotForm Support

    Answered by Kiran on March 21, 2016 at 03:47 PM

    I see that the email address is in our bounce list and hence you are not receiving any email notifications. I've now removed it from the bounce list and you should be now able to receive emails without any issue. 

    Please refer to the guide below that can help you setting up email notifications to avoid bounce related issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps!