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allysonlAsked on March 21, 2016 at 3:29 PM
Hi,
Since last Thursday, March 17, 10 am our submissions to the form have not come through and we have confirmed that the email address is still functioning properly.
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Kiran Support Team LeadReplied on March 21, 2016 at 3:47 PM
I see that the email address is in our bounce list and hence you are not receiving any email notifications. I've now removed it from the bounce list and you should be now able to receive emails without any issue.
Please refer to the guide below that can help you setting up email notifications to avoid bounce related issues.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Hope this information helps!