What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Incomplete values error message displayed on my form

    Asked by killington802 on March 21, 2016 at 03:40 PM

    I have tried contacting someone in regard to my form not working and I have had no luck in receiving support! I signed up for the free account as advised by an electronic response from you and it is still not working!

    Today I had a customer call because they were trying to fill out my form, and I had to tell them that there are technical difficulties that I am working out (Thank goodness he called and did not just move onto the next business!!!) 

    I would greatly appreciate some help. Every time I fill out this support form, I receive an automatic response that really does no help at all!

    There must be a live person I can speak with? Either over the phone or by email? I really need this taken care of, or I'll be forced to remove it from our website and proceed with another company who provides usable forms and better support...

     

    Page URL:
    www.killingtoncabinets.com

    next fill move all
  • Profile Image
    JotForm Support

    Answered by Kiran on March 21, 2016 at 04:17 PM

    Please be noted that the responses received through this support forum are not automated and we at the support team can help you with the issues that you are experiencing with the forms. 

    As I check your webpage, I'm also able to replicate the issue with Incomplete values error message on your form. As I tried to submit your JotForm using the direct link, I was able to submit the form without any issue. You should have received an email notification with the submission. As already mentioned by our colleague in his post, I still notice that some part of the source code has only embedded on your webpage. 

    Please remove the added form code on your webpage and embed the following code :

    <script type="text/javascript" src="https://form.jotform.com/jsform/1093315290"></script>
     
    If you want to use the source code embed method, you'll need to embed the full source code provided in the Publish wizard to your webpage. Please refer to the guide below that can help you in getting the full source code of your JotForm.

    http://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further.