What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Number of Payments Received

    Asked by kissed on March 21, 2016 at 03:41 PM


    I received an email stating that I am almost at 10 payments this month.  I have only collected 2 payments, not ten.  I did test my form several times to work out all kinks however.  Can my test attempts be backed out please to reflect the right number of collected payments?

    Thank you so much!


  • Profile Image
    JotForm Support

    Answered by BDAVID on March 21, 2016 at 04:08 PM

    The submission tests you have made count. I have adjusted your payment counter to 2. Please note that this can be done only once per account lifetime. 

    Please open a new thread if you need anything else, we will be glad to assist you.