What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to modify the landing page on Paypal?

    Asked by riverbiz on March 21, 2016 at 03:54 PM

    I have another question about what the landing page on PayPal will look like, I want to modify it to include more detail.  I have a PDF that shows what it looks like and what I'd like it to look like, but your file attachment option won't allow me to attach a Word doc or PDF.  Is there an emaiL i can send it to?  

    Thanks.   

    landing page PayPal PayPal landing page
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    JotForm Support

    Answered by BDAVID on March 21, 2016 at 04:00 PM

    You can only share images through the support forum. I am afraid there is not much that can be done when it comes to modifying Paypal landing page. But you might like to take screenshots to illustrate what you mean, and share them: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum 

    If you still wish to send the PDF file, you can ask for assistance via support@jotform.com.

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    Answered by riverbiz on March 21, 2016 at 04:13 PM

    Thanks BDAVID, you did an awesome job helping me on Friday!  I just sent an email to the support email, hopefully you can get it there.  Since I have two screens, a screenshot w/o cropping shows everyone on all my screens!  

    Thanks.

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    JotForm Support

    Answered by BDAVID on March 21, 2016 at 05:09 PM

    You are welcome! I am glad I could help :-)

    We got your email with the PDF file that illustrates what you need:

    I think I understand now what you mean, it looks like you are looking to add options. Please check this guide: https://www.jotform.com/help/225-How-to-add-options-to-Payment-Forms 

    You can basically select "Add a Custom Property", and include there your options:

    So, when the form gets submitted, it will be reflected in the Summary:

    Hope this is what you are looking for. On regards of an item number, as far as I know, our integration does not have that feature. 

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    Answered by riverbiz on March 21, 2016 at 05:19 PM

    I will try this, thank you!  I'll be working on this again on Wednesday or Thursday, so I may be getting back to you  You've been very helpful and I'm excited about our new registration form! 

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    JotForm Support

    Answered by Kevin_G on March 21, 2016 at 05:44 PM

    First off, on behalf of my colleague, you're welcome. 

    Now, if you have more questions when trying to apply this to your form, do let us know here, if my colleague is not online to reply, then one of our Support Staff Member will help you with your questions. 

    We will wait for questions and will be glad to assist you. 

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    Answered by riverbiz on March 23, 2016 at 03:48 PM

    Hi again.  I see how this can be done, but I can't find how to get to the screen that you show above to add a custom property.  

    Thanks. 

    Liz

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    Answered by Ben on March 23, 2016 at 04:30 PM

    To see how to do that Liz, you should check out the following guide: How to add options to Payment Forms

    Do of course let us know if you have any additional questions and we would be happy to assist.

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    Answered by riverbiz on March 23, 2016 at 04:31 PM

    How do I get there from my current form???

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    Answered by riverbiz on March 23, 2016 at 04:33 PM

    Is BDAVID still there?  

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    Answered by riverbiz on March 23, 2016 at 04:41 PM

    I'm collecting payment for event registration, not selling products, so .  And the amount is calculated by the calculation wizard.  

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    Answered by Ben on March 23, 2016 at 05:04 PM

    We are all assigned by the system to all tickets so we can not choose who would reply back to you, but we are all happy to assist.

    Now unfortunately, when you are passing the total through the form calculation (as described here: How to pass a calculation to a payment field ) you can not change the text that is shown on your form.

    The only way to do it would be to add product to your page and then be able to set it up as mentioned by my colleague David and within the guide I had mentioned earlier.

    For the option where you pass the value to the payment processor, it is only possible to pass the text that you select at the early stages of the setup within the wizard on a field Payment Purpose.

    Hope that this helps.

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    Answered by riverbiz on March 23, 2016 at 05:22 PM

    Can you please tell me how I get to that screen?  I can't find it!  

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    JotForm Support

    Answered by Mike on March 23, 2016 at 05:49 PM

    To open the Payment Wizard, select a payment field on your form and click on a Magic Wand icon.

    Then, click on a Save button.

    It should load the next payment wizard menu.

    If you need any further assistance, please let us know.

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    Answered by riverbiz on March 23, 2016 at 06:05 PM

    Oh my gosh, that is buried, no wonder I couldn't find it!  !

     So are you saying (or was Ben saying) that I can't get that payment purpose field back once I've set it up?  

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    JotForm Support

    Answered by Mike on March 23, 2016 at 06:20 PM

    Yes, this is correct. If you use the Get Amount From option, you can only change the Payment Purpose text. There is no way to use custom calculations and list the products on the PayPal payment page.

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    Answered by riverbiz on March 23, 2016 at 06:25 PM

    Ok.  I think I can put enough info in the Payment Purpose to distinguish one event from another. But I wish that wizard wasn't so hard to find!  

    Thanks. 

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    JotForm Support

    Answered by Mike on March 23, 2016 at 06:45 PM

    Thank you for your feedback. Our developers are actually currently working on a new version of the Payment Wizard. It should be improved with the coming updates.