Why my email is in the block list?

  • Profile Image
    syamsulum
    Asked on February 28, 2012 at 12:28 AM

    HI. Thank's for reading.

    I previously is an active user of Jotform. Recently, I noticed that my email (syamsulum@gmail.com) is in the blocklist as a receiver (for the form I made).

    May I know why is it in the blocklist and how can it be posible to clear my mail?

  • Profile Image
    idarktech
    Answered on February 28, 2012 at 02:48 AM

    Hi there,

    I have now removed your email address (syamsulum@gmail.com)  from the bounce list.

    This sometimes happen when you're email service provider rejected our email at some point or when they're not available to received message from us.

    Hope that helps. Just let us know if the problem still persist so that we can further assist you. Thank you for using JotForm!