What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customers don't seem to be REQUIRED to make a payment.

    Asked by aholleron on March 21, 2016 at 06:21 PM

    We've recently been experiencing problems with customers filling out the first portion of the form, then, hitting submit button. They don't seem to be REQUIRED to make a payment which is part of the form. I am wondering if this has something to do with the submit button set-up. Help. We have a lot of customers in the incomplete payment section!  

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    JotForm Support

    Answered by BDAVID on March 21, 2016 at 06:43 PM

    The payment field is being skipped because it is not required:

    You need to go into the edit mode of your form, select your payment field, and enable the "Required" button for that field:

    Let us know if you need more help, we will be glad to assist you.