Unable to Update Subscription Payment Credit Card used

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    HarringtonHouseBnB
    Asked on March 21, 2016 at 06:31 PM
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    Kevin_G
    Answered on March 21, 2016 at 06:41 PM

    Could you please provide us a bit more about your question? 

    I checked your account and seems like you have cancelled your subscription. 

     

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    HarringtonHouseBnB
    Answered on March 21, 2016 at 06:48 PM

    No, we have not cancelled. I don't understand what is going on. I am unable to update my credit card info. When I click to change card, it goes to a blank window. Nothing comes up.

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    jonathan
    Answered on March 21, 2016 at 07:02 PM

    Please use the link below to update your JotForm subscription 

    http://sites.fastspring.com/interlogy/product/jotformpremiummonthly?referrer=HarringtonHouseBnB

    Make sure to use only this link as I have already attached your account/username to it.

    In the payment process, you can assign your new up to date credit card.

    Let us know if you encounter any difficulty in the process.

    Thanks.

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    HarringtonHouseBnB
    Answered on March 21, 2016 at 07:06 PM

    It's only showing me the monthly amount, not the yearly, $90.00

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    Nik_C
    Answered on March 21, 2016 at 07:12 PM

    We're sorry for this inconvenience, please try using this link: 

    http://sites.fastspring.com/interlogy/product/jotformpremiumyearly?referrer=HarringtonHouseBnB

    Do get back to us if you have any further questions.

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    HarringtonHouseBnB
    Answered on March 21, 2016 at 07:23 PM

    Thank you. I just put it through. Much appreciated. :-)

     

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    jonathan
    Answered on March 21, 2016 at 07:26 PM

    You are quite welcome :-)

    I apologize I provided the wrong URL previously. But good thing my colleague was quick to correct it.

    Thank you for updating us on the status. I just checked as well and I see the account is now up to date.

    Cheers