What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to Update Subscription Payment Credit Card used

    Asked by HarringtonHouseBnB on March 21, 2016 at 06:31 PM
    premium plan credit card
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    JotForm Support

    Answered by Kevin_G on March 21, 2016 at 06:41 PM

    Could you please provide us a bit more about your question? 

    I checked your account and seems like you have cancelled your subscription. 

     

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    Answered by HarringtonHouseBnB on March 21, 2016 at 06:48 PM

    No, we have not cancelled. I don't understand what is going on. I am unable to update my credit card info. When I click to change card, it goes to a blank window. Nothing comes up.

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    JotForm Support

    Answered by jonathan on March 21, 2016 at 07:02 PM

    Please use the link below to update your JotForm subscription 

    http://sites.fastspring.com/interlogy/product/jotformpremiummonthly?referrer=HarringtonHouseBnB

    Make sure to use only this link as I have already attached your account/username to it.

    In the payment process, you can assign your new up to date credit card.

    Let us know if you encounter any difficulty in the process.

    Thanks.

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    Answered by HarringtonHouseBnB on March 21, 2016 at 07:06 PM

    It's only showing me the monthly amount, not the yearly, $90.00

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    JotForm Support

    Answered by Nik_C on March 21, 2016 at 07:12 PM

    We're sorry for this inconvenience, please try using this link: 

    http://sites.fastspring.com/interlogy/product/jotformpremiumyearly?referrer=HarringtonHouseBnB

    Do get back to us if you have any further questions.

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    Answered by HarringtonHouseBnB on March 21, 2016 at 07:23 PM

    Thank you. I just put it through. Much appreciated. :-)

     

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    JotForm Support

    Answered by jonathan on March 21, 2016 at 07:26 PM

    You are quite welcome :-)

    I apologize I provided the wrong URL previously. But good thing my colleague was quick to correct it.

    Thank you for updating us on the status. I just checked as well and I see the account is now up to date.

    Cheers