What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing: Not showing invoice for bi-yearly subscription.

    Asked by b.m.ezzat on March 21, 2016 at 06:31 PM

    Dears

    I paid a two year bronze subscription on feb as i remember on 18th feb but when i check my account in the billing info in invoices i didnt see anything

    find and in check billing info my account
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 21, 2016 at 06:51 PM

    I found the email notifying your subscription, however, I was unable to find the invoice in your account, I will escalate this issue to our second level, you will be notified when it is fixed. 

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    JotForm Support Manager

    Answered by Jeanette on March 22, 2016 at 12:08 PM

    You can find the invoice here for now. But this was escalated to our developers so it appears in your account.

    https://cp.bluesnap.com/jsp/show_invoice.jsp?ref=4BC356C8A9DC6377

     

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    Answered by b.m.ezzat on March 29, 2016 at 08:11 AM

    As per above invoice shared i see that subscription starts on the 18th of Feb, however the number of submissions not resetted on the 18th of March

    Please tell me the date of reset of counters, to know whether i would need to upgrade or not

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    JotForm Support

    Answered by Kiran on March 29, 2016 at 09:27 AM

    Please be noted that the submission counter will be reset on the first day of every month for all accounts. Whereas the subscription would be auto-renewed as per the billing date. 

    Hope this information helps!