What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    URGENT: You have disabled our forms but i paid $216AUD on first notice from you that you were disabling?

    Asked by BillOsborne on March 21, 2016 at 06:50 PM

    Please see attached screenshot of the Paypal payment for subscription renewal from 19/3/16.

    Bill Osborne

    Screenshot
    first disabling attached 3 subscription renewal bill
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    JotForm Support

    Answered by Kevin_G on March 21, 2016 at 06:58 PM

    I have checked our records and found the payment for the yearly subscription, I also checked your account and seems like your forms are working normally, could you please verify your forms again? 

    You have not reached any limit, so your forms are working fine, do let us know if the issue still persists on your end, we will be glad to take other look.