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    How to customize an email while hiding empty fields?

    Asked by polishedcarz on March 22, 2016 at 12:32 AM

    Can a customized email be sent with some additional info. I locked the form so that only the info filled in would show on the form but the info I added to the email didn't show up. Please help. Is this possible?

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    JotForm Support

    Answered by ashwin_d on March 22, 2016 at 01:21 AM

    Hello polishedcarz,

    Yes it is possible to achieve your requirement and here are the steps you should follow:

    #1. Enable the "Hide Empty Fields on Emails" setting under your form preference. 

    #2. Add a new Email alert in your form.

    #3. You will see the data table is locked and a button "Unlock Datatable" button will appear. You need to ensure that you do not click on unlock datatable.

    #4. If you add any test outside the locked data table, the hide empty field should work without any problem. Please check the screenshot below:


    Do try it out and get back to us if you have any questions.

    Thank you!