What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How does the billing system work?

    Asked by blueamigo on February 28, 2012 at 05:19 AM

    I have paid for a premium account for 1000 submissions.

    How do I pay the monthly billing?

    do you send a reminder? or is it like a direct debit from when I paid with paypal the first time?

  • Profile Image
    JotForm Support

    Answered by liyam on February 28, 2012 at 07:27 AM

    Hello blueamigo,

    Thank you for upgrading your account to Premium.

    Payment subscriptions are automatically deducted from your Paypal account or credit card, every month.  If you wish to stop the recurring monthly payment, you will have to manually cancel it by logging in to your Paypal account, search for the latest payment you made to us, click on your subscription number, and clicking on "Cancel Subscription" button.

    Once you have cancelled your subscription, your JotForm account's status will trigger a downgrade schedule.  It will then downgrade back to Free only after the renewal date. You may downgrade your subscription to free, or re-upgrade your subscription back to paid subscription anytime.

    If you have other questions or concerns, please do let us know.